Posts tagged "Product Mindset"

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The Hidden Cost of UX Friction in Enterprise Systems

4 min read

Enterprise systems often rely on mandates, not UX. But small friction compounds into real business risk. Here’s why PMs can’t ignore it.

Following up on my earlier piece: Build, Buy, or AI-Build, in which I noted Marty Cagan's view that AI will not easily replace enterprise solutions, even in the age of “vibe coding.” His reasoning is sound: enterprise products are deeply embedded in intricate workflows, with business rules and integrations that can’t be swapped out overnight. Today, tools like Copilot or low-code builders tend to play a helper role rather than a wholesale replacement. But this...
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Love the Problem, Solution will Follow

6 min read

Fall in love with the problem, not the solution. Learn seven techniques to uncover customer needs and build products that create lasting impact.

When you’re building a product, it’s easy to get excited about the “how.” The sleek design, the advanced tech stack, the long feature list. But here’s the hard truth that separates great products from forgettable ones: don’t fall in love with the solution; fall in love with the problem. This mindset shift can be the difference between a product that thrives and one that just exists. Albert Einstein once said, “If I had an hour...
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Defeat Bias: Build Products that Truly Matter

6 min read

Learn how to defeat confirmation bias in product management with eight practical techniques to improve decisions and build products that truly matter.

When you’re deep in product work—dreaming up features, refining flows, or debating the next roadmap bet—there’s a sneaky force that can derail even the most well-intentioned efforts: confirmation bias. It’s a natural human tendency. You form a belief, and suddenly your brain filters reality through a lens that only shows evidence supporting that belief. Contradictory data fades into the background. In product development, this can be deadly. You may convince yourself you know “the next...
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The Questions Great Product Leaders Ask

2 min read

Great product leaders don’t rely on perfect foresight. They ask sharper questions that cut through ambiguity and lead to better decisions.

Great leaders aren’t the ones with all the answers. They’re the ones who know which questions matter. Nowhere is this truer than in product decision-making. When facing ambiguity, strong product leaders resist the urge to rush into solutions. Instead, they slow down just enough to ask sharper questions that cut through noise. A few that consistently elevate decision quality: Do we have the expertise to make this decision? If not, who needs to be in...
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