Empathy and critical thinking—not IQ—are the keys to thriving as a product leader in the AI era.
Walk into any workplace today, and you’ll see AI embedded in daily tools and workflows. It drafts emails, generates reports, and even proposes design ideas. What it can’t do is sit across from someone, understand their frustration, and respond with care. That distinctly human capacity is becoming the true differentiator. Carnegie Mellon professor Po-Shen Loh puts it bluntly (video): “The only sustainable trait in the age of AI is the ability to care about people...
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